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Shipping & Returns

Where do we deliver
We will do our best to conduct Global delivery.

Methods of shipping
We use the official Norwegian post system; Posten Norge.

New dates
If your order contains one or more out of stock items you may receive more than one order confirmation from us in circumstances where the restock date has been revised. If this occurs, you may wish to consider the following:

  • Check with our competitors to see if they can deliver earlier
  • Contact customer service, duodji@natournor.com to remove the items that are preventing your order from shipping
  • Cancel your order from your account

There are many factors that influence our ability to deliver orders on time. We constantly work to prevent such occurrences, but we apologize in advance for anything that proves to be out of our control. If you have placed an order with us but because of delays you decide to purchase your order somewhere else, please don't forget to cancel your order. Failing to do so will be expensive for both you and us.

Tracking your order
Items in stock are normally shipped within 1 working day. We always attempt to ship out orders the same day as we receive them, but this depends on for instance season and when the order was placed. The transport time varies and depends on the delivery address as well as your chosen method of freight. Check your order confirmation for details if you are unsure of which choices you made. The time of ordering decides when we can pick, pack and ship your order.

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed, we CANNOT be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier.

If we are sold out you are given a new date for when the items are expected to arrive in stock on an updated order confirmation. Please remember that it normally takes a day from this date until the items have been prepared for shipping. Please also note that you may have another date on your order confirmation than what is shown on the web since we are distributing sold out items as we receive orders.

As soon as your order is ready to be shipped from our warehouse, we send out a shipping confirmation by email to the email address provided through your account. The shipping confirmation is sent before the courier has picked up the items from our warehouse, so it can therefore take a few hours before the parcel is traceable. To track your shipment, please use the tracking number given to you by mail.

Delivery damage or missing items
If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following; send an e-mail to duodji@natournor.com containing the following information:

  • Customer number
  • Order number
  • Product number of the missing or faulty item(s)
  • An accurate description of the problem
  • Provide digital images of the parcel, if possible
  • You will then receive information on how we will solve the problem ASAP

Parcel insurance
You are secured against losses if a package should disappear or be damaged in the time before you collect your order. Should any courier deliver a parcel which has significant damage to it then:

  • Ask the courier right there and then to sign a form stating that it was in this state on delivery
  • Contact duodji@natournor.com explaining what the situation is
  • If possible provide digital images of the parcel
  • If damage to the parcel is not found until after signing, please contact duodji@natournor.com ASAP so we can solve the problem

Delivery to a business address
If you select a business address as the delivery address, please be aware that the couriers may not be able to have the parcel signed by the addressee. The parcel may be left with goods in, the post room or the reception area where the courier will obtain a signature for your order. To avoid confusion please only arrange delivery to your work place once you have confirmed that the above is acceptable. Neither DUODJIN nor the couriers can be held responsible for any loss or damage once the parcel has been delivered.

Information about the "Cooling off period"
We assume you have read our sales and delivery terms before you place an order and the options available to you in various situations. DUODJIN allows 14 days for your application for a Cooling Off period to reach us, counting from the day after you receive the goods. Please be aware that business accounts with DUODJIN are not able to utilise the cooling off procedure. If you are ordering goods for personal use and wish to have the cooling off option please be sure to use an account that is opened under the personal usage claim.

Prior to the order being packed/shipped
Check the status of your last Order under your Account. If the order is still open, you are free to cancel the entire order. If you would like to remove single Items from your order please contact duodji@natournor.com. If the product is already picked, packed and/or shipped, then its too late to cancel the order. To return unwanted goods please contact duodji@natournor.com under the cooling-off period.

After the order is shipped/received
When you have received your goods, and return the unwanted good, you only pay return postage and the price which you paid for the item will be accredited to your credit card or debit card account after we receive your return. Remember that no matter what the reason for cancellation is, you must act within the time limits set by the law and let us know within 14 days of receiving the goods.

  • You can return your parcel under the Cooling Off period when:
  • You have registered your Account as a private person
  • You have not opened/used the item
  • There is no visible damage or marks on the item
  • The parcel and all parts belonging to the item is being returned in the same standard as it was shipped out

We will reduce the refund if:

  • items are damaged by user or in transit back to us
  • items or retail package has been damaged (cannot be sold as new)
  • parts are missing (manuals, drivers, cables, adapters, etc) in the return shipment

If you do not collect your order or give us notification that you wish to cancel within the stipulated time period, we will have no way of knowing why your order has not been collected. In such cases you will not only be charged for your order, but also for any additional costs we incur in connection with the transaction. Remember that you are required by regulation and/or law to actively inform us of your intention to return goods within the stipulated time frame. The returned items must be in the same condition as when they left our warehouse.

Refund
DUODJIN can only refund back to the originally used source used when you placed your order! Refund to any other Credit Card or Debit Card is not possible through us. If this is a problem, please contact your Bank or Credit/Debit Card provider as they should have procedures to solve this.

  • Credit Card & Debit Card
    Back to the Credit Card or Debit Card you originally used when placed the order. This is done securely through the Payment Provider PayPal.
  • Direct bank transfer
    Back to the bank account number you originally paid from. Please ensure to give us your bank number and bank account number in the RMA application.
  • Cash On Delivery
    COD is different from the above payment types as it is handled as Cash. Therefore we can pay it back to any bank account of your choice, Please ensure to give us your bank number and bank account number in the RMA application.